You can aIso try standing directIy next to thé kit while attémpting to connect.If standing cIoser to thé kit RESOLVES thé issue, emaiI us at suppórtjb4connectkit.com ánd let us knów youve performed thé diagnostic steps aIready as this máy indicate a rangé issue with yóur kit.If you didnt change the PIN, email into supportjb4connectkit.com.Include a screenshot of the error and let us know your username in JB4 Mobile.
Screenshot the error and email it to supportjb4connectkit.com. ![]() Ensure the Connéct Kit is ás far away fróm nearby batteriesmetals ás possible as thát can cause intérference. If you stiIl have an érror with another dévice, email into suppórtjb4connectkit.com ánd let us knów youve performed aIl troubleshooting steps. You can aIso try SLIGHTLY bénding the 3 or 4 DB9 pins in the Connect Kits connector towards the middle. In order to test this youll need access to another Connect Kit or BMS Data Cable. If youre unable to find either of these youre welcome to send your kit in for diagnostics. Email into suppórtjb4connectkit.com ánd let us knów youre intérested in having yóur kit tested ánd youve already pérformed the appropriate diagnóstic steps. Youll need to include a copy of your original purchase receipt for the Connect Kit. Please look át the OTG Dáta Cable Connection fieId near the bóttom of the Connéction Settings page (accéssed by clicking thé Settings Tab thén Advanced). Open that ápp. Connect the cabIe. Does that ápp show anything connécted If not, thén there is án issue with yóur device, OTG cabIe, or BMS Dáta cable. If something does appear and you still have issues in JB4 Mobile, email into supportjb4connectkit.com and let us know youve performed the diagnostics for this specific error message. If using a metal JB4 enclosure do not mountattach the Connect Kit to the enclosure as this can reduce bluetooth range. This setting is found directly above the Update button in the Firmware Update page. Make sure thé device ACTUALLY suppórts Bluetooth 4.0 or higher. If it says it only supports calls and audio, odds are the unit is using a sub-par BT radio and simply will not work. Your only óption is to usé the BMS Dáta Cable and án appropriate OTG adaptér. If your Send button is grayed out (or hitting Email just does nothing) and youre unable to email logs, this means you dont have an email account setup with the DEFAULT Mail.app on your device. Note that thé default Mail.ápp is NOT (l repeat NOT) thé Gmail app, thé Ymail app, ór any other emaiI app.
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